Privacy policy

At Florencee, we are committed to protecting your personal information and your right to privacy. This policy explains what information we collect, how we use it, and your rights regarding it.

1. Information We Collect When you visit or make a purchase from our store, we collect:

  • Name, email address, phone number, and billing/shipping address
  • Payment information (processed securely — we do not store card details)
  • Device and browser information, IP address, and browsing behaviour on our site
  • Communications you send us (emails, queries, etc.)

2. How We Use Your Information We use your information to:

  • Process and fulfil your orders
  • Send order confirmations, shipping updates, and receipts
  • Respond to your queries and provide customer support
  • Send promotional communications (only if you've opted in)
  • Improve our website and personalise your experience
  • Comply with legal obligations

3. Sharing Your Information We do not sell your personal data. We may share it with:

  • Shipping and logistics partners to deliver your orders
  • Payment gateways to process transactions securely
  • Technology service providers (e.g., Shopify) who help us operate our store
  • Legal authorities if required by law

4. Cookies Our website uses cookies to enhance your browsing experience, analyse traffic, and personalise content. You can control cookie settings through your browser.

5. Data Retention We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy or as required by law.

6. Your Rights You have the right to:

  • Access the personal data we hold about you
  • Request correction or deletion of your data
  • Withdraw consent for marketing communications at any time
  • Lodge a complaint with a relevant data protection authority

7. Third-Party Links Our site may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies.

8. Changes to This Policy We may update this policy from time to time. Any changes will be posted on this page with an updated date.

9. Contact Us For any privacy-related queries, please reach out to us: Florencee Plot No. B-56 & 57, Bhalswa Dairy, Khasra No. 564, Near Pole No. 503, Rajeev Nagar, New Delhi, Delhi 📞 +91 9910474788 📧 info@theflorencee.com